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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tony

Tony

June 13, 2026

5  out of  5
rating by Tony
"The best customer service period."
We responded:
"Tony, thank you for the 5 stars! I'm happy to hear that you consider our customer service the best. We strive to make every interaction a positive one. Let us know if we can help with anything else!"
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robert navaroli

June 11, 2026

5  out of  5
rating by robert navaroli
"Stephen Quiles State Farm is the best insurance agency in the plattsburgh area. They are very helpful and thoughtful when I deal with them. They are also extremely knowledgeable and are always available for questions. I couldn’t ask for a better insurance agent"
We responded:
"Thank you, Robert! I'm really happy to hear that you find our team helpful and knowledgeable. We always strive to be available and thoughtful in our interactions. It's great to know we're meeting your expectations. Let us know if we can help with anything else!"
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Matt St.clair

June 11, 2026

5  out of  5
rating by Matt St.clair
"STEPHEN, Olivia and their team have been outstanding to work with over the course of the last few years that I’ve worked with them always quick to respond and they get me whatever I need right away. I would highly recommend them for anybody on any of their insurance needs."
We responded:
"Thank you, Matt, for sharing your experience! I'm really happy to hear that our team, including Olivia, has been able to assist you promptly and meet your insurance needs over the years. Your recommendation means a lot to us. We're always here to help if anything comes up!"
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Christopher Frennier

June 10, 2026

5  out of  5
rating by Christopher Frennier
"Awesome to work with!"
We responded:
"Christopher, thank you for the 5 stars! I'm happy to hear you had a great experience working with us. Let us know if we can help with anything else!"
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Kelsey McKee

June 3, 2026

5  out of  5
rating by Kelsey McKee
"The team is always friendly, knowledgeable, and quick to help with any questions about my auto and renter’s insurance. They always make sure I’m receiving all eligible discounts and help me get the best value for my coverage.They make the process easy and provide outstanding customer service. I Highly recommend!"
We responded:
"Thank you, Kelsey, for your wonderful review! I'm happy to hear that our team has been able to provide you with friendly and knowledgeable service while helping you with your auto and renter’s insurance. We always aim to make the process easy and ensure you're getting the best value. Your recommendation means a lot to us. We're always happy to help if anything comes up."
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Carol Lagrave

May 29, 2026

5  out of  5
rating by Carol Lagrave
"Best ins company hands down. .fast efficient and always professional . Olivia is always on top of things when there’s a change or is just needed. I highly recommend this company."
We responded:
"Thank you, Carol! I'm really happy to hear that you've had such a positive experience with our office. Olivia is indeed fantastic at keeping everything running smoothly. Your recommendation means a lot to us. Feel free to reach out if you need anything else!"
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Christina

May 29, 2026

5  out of  5
rating by Christina
"I've always had great experiences with the staff at this office. The woman I usually speak with is consistently responsive, knowledgeable, and she always follows through. Excellent customer service and communication every time. Highly recommend!"
We responded:
"Thank you, Christina! I'm happy to hear that you've consistently had great experiences with our team. It's wonderful to know that our staff's responsiveness and knowledge have made a positive impact. We appreciate your recommendation and support. Feel free to reach out if you need anything else!"
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Solomon guerin

May 29, 2026

5  out of  5
rating by Solomon guerin
"The staff at Stephen quills State farm insurance is very personable they're very respectful and they truly listen to what you have to say and how they can help you best"
We responded:
"Thank you, Solomon, for taking the time to leave us a review! I'm happy to hear that you found our staff personable and respectful. We always aim to listen and provide the best assistance possible. We appreciate your support!"
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Allison Moore

May 29, 2026

5  out of  5
rating by Allison Moore
"Thank you Olivia for getting me insurance that meets my needs! I have 3 policies with State Farm: renters, life, and car. All offer great coverage and are affordable!"
We responded:
"Allison, thank you for taking the time to leave us a review! I'm happy to hear that Olivia was able to help you find the right insurance policies. It's great to know that you're satisfied with the coverage and affordability of your renters, life, and car insurance. We're always here if you need anything else!"
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Lynda ManyFeathers

May 29, 2026

5  out of  5
rating by Lynda ManyFeathers
"I absolutely love this place. Would not ever go anywhere else. They are the friendliest most helpful people I’ve ever dealt with in any company. And I love that when you call an actual human answers the phone!"
We responded:
"Hey, Lynda! Thank you for such a wonderful review and for trusting us with your car and renter’s insurance needs. It means so much to hear that you enjoy working with our office and appreciate the friendly, helpful service you receive. We love being able to provide a personal touch, and we're grateful for your continued support and kind words."
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L M

May 28, 2026

5  out of  5
rating by L M
"Love this office. Have been a customer since 2016. Best insurance in the area! The customer service is outstanding and they definitely take care of their customers. No matter the price you get when you shop around you can’t put a price on the service and convenience of this local agent and his employees. Highly recommended!"
We responded:
"Thank you! I'm really happy to hear that you've had such a positive experience with our office since 2016. We strive to provide outstanding customer service and it's great to know that you feel well taken care of by our team. Your recommendation means a lot to us. We're always here if you need anything else!"
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Hunter Acostamadiedo

April 17, 2026

5  out of  5
rating by Hunter Acostamadiedo
"Joe is the coolest insurance salesman and Stephen is a pretty cool insurance agent. They also sometimes have cute puppies in the office. 10/10"
We responded:
"Hunter, thank you for your fantastic review! I'm happy to hear that we could make your experience enjoyable. And yes, the puppies do add a special touch to the office! Let us know if there's anything else we can do for you."
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Olivia Winterbottom

April 17, 2026

5  out of  5
rating by Olivia Winterbottom
"We are the best!"
We responded:
"Thank you, Olivia! I'm so happy to know you feel that way about our service. We’re always here to help with any of your insurance needs. Thanks for choosing us!"
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Sam Hollingsworth

April 10, 2026

5  out of  5
rating by Sam Hollingsworth
"The best for insurance. Incredibly reliable, great communication, and an insurance provider that truly cares about its clients. I can't recommend Stephen's team any more than I already do. I am a lifer here. Olivia and Hannah are exceptional and I can't thank them enough for everything."
We responded:
"Thanks for your kind words Sam. We appreciate your business!"
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Anne Schiraldi

March 25, 2026

5  out of  5
rating by Anne Schiraldi
"I was talking to Olivia about our current insurance one day and she told us that we weren't covered for hitting deer! After hearing this it was super easy to transition to State Farm! Stephen and his employees have been fantastic! They go above and beyond to make sure you never miss a payment! They are always available for everything Insurance! A+++"
We responded:
"Thank you for your wonderful feedback, Anne! I'm glad Olivia was able to assist you with your insurance needs and make the transition smooth. It's great to know that our team has been able to provide the support you need. We're always here for any insurance questions or assistance you might need. Thanks for choosing us!"
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hannah dyer

March 24, 2026

5  out of  5
rating by hannah dyer
"Quick fast easy quotes and affordable plan. Olivia helped me at every point and made the process extremely easy."
We responded:
"Thank you for your review, Hannah! I'm glad to hear that Olivia was able to assist you effectively and make the process smooth. We appreciate your feedback and are happy you found our quotes quick and affordable. If you have any more questions or need further assistance, feel free to reach out anytime!"
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CSBE Partnership

March 24, 2026

5  out of  5
rating by CSBE Partnership
"I love Olivia and Stephen. They have saved me a ton of money with better coverage. My favorite service is the ease in putting my summer car in storage and then back on the road. The "out of service credits" really add up. Last, get the State Farm credit card and earn money just paying your bill."
We responded:
"Thank you! I'm happy to hear that Olivia and I have been able to help you save money while providing better coverage. It's great that you find the process of managing your summer car so convenient. If you need anything else, feel free to reach out!"
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Katie Steffy

March 24, 2026

5  out of  5
rating by Katie Steffy
"I’ve been working with this office for about 8 years and have always been treated like a VIP when walking in the doors or getting a call to make sure I’m in the loop with all the opportunities they have to offer me. They’ve not only saved me money but have helped me learn along the way. Special shout out to Steve & Olivia!!!"
We responded:
"Thank you for your wonderful review, Katie! I'm so happy to hear that you've felt like a VIP with us for the past 8 years. Olivia & I are truly dedicated to providing exceptional service, and I'm glad we've been able to assist you in saving money and learning along the way. If there's anything else we can do for you, just let us know!"
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Heather Labarre

March 24, 2026

5  out of  5
rating by Heather Labarre
"Olivia at State Farm is great to work with!"
We responded:
"Thank you, Heather! I'm glad to hear that Olivia has been great to work with. We appreciate your feedback and are here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Alyssa Roman

February 25, 2026

5  out of  5
rating by Alyssa Roman
"Stephen and his team are very helpful. They are quick to respond and make sure to make sure all our questions are answered. They saved me a ton of money from my previous carrier."
We responded:
"Alyssa, thank you for your review! I'm glad the team & I could assist you and help you save money. We're always here for any questions or assistance you might need. Feel free to reach out anytime!"
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Beth Spoor

February 2, 2026

5  out of  5
rating by Beth Spoor
"My mom always told me how great Stephan and Olivia were to her, and now I am experiencing the same treatment. Olivia is quick to answer my questions. I highly recommend State Farm for all your insurance needs."
We responded:
"Thank you, Beth! I'm happy to hear that Olivia has been helpful and that you're experiencing the same great service your mom did. We truly appreciate your recommendation and are here for any insurance needs you may have. Let us know if there's anything else we can assist you with!"
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William Durgan

February 2, 2026

3  out of  5
rating by William Durgan
"Great people in Stephen’s office. But cost of Insurance has nearly doubled in 2 years. NEVER had a claim, other than a windshield replacement in one car 4 years ago. CRAZY how a spotless driver’s insurance can double for no reason."
We responded:
"Thank you for your feedback, William. I understand your concerns about the rising insurance costs, and I’m sorry for any frustration this has caused. Our office is committed to providing the best service possible, and I’d be happy to discuss your policy further to see how we can assist. Please feel free to reach out to us directly."
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Todd Moravec

January 24, 2026

5  out of  5
rating by Todd Moravec
"I decided to switch from my current insurer to State Farm and was dreading the paperwork, time, and energy the move would require. However, Stephen and Joe made the transition as smooth and easy as possible. I was especially impressed by their proactive, clear communication throughout the process. They consistently kept me informed of the current status and next steps, which made the experience stress free."
We responded:
"Thank you, Todd! I'm happy to hear that Joe & I made your transition to State Farm seamless and stress-free. Their proactive communication is something we strive for, and I'm glad it made a difference for you. If you need anything else, feel free to reach out!"
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Mollie Holmes

January 23, 2026

5  out of  5
rating by Mollie Holmes
"I have had state farm for a while now. Always great to me! Olivia is my go to."
We responded:
"Thank you, Mollie! I'm happy to know you've had such a positive experience with us. Olivia is indeed fantastic, and we're glad she's been able to assist you. If you ever need anything else, feel free to reach out!"
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Jesse

January 23, 2026

5  out of  5
rating by Jesse
"We’ve had an excellent experience working with Stephen Quiles and his State Farm team. They’ve been responsive, knowledgeable, and proactive in helping us set up both our renters insurance and a personal articles policy for an engagement ring. Everything was clearly explained, the process was seamless, and we felt confident we were properly covered. Highly recommend Stephen for anyone looking for reliable, professional insurance support."
We responded:
"Thank you, Jesse! I'm delighted to hear about your excellent experience with our team. It's wonderful that you found the process seamless and felt confident in your coverage. We appreciate your recommendation and are here for any future insurance needs you might have. Let us know if there's anything else we can assist you with!"