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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bruce Behar

July 9, 2024

5  out of  5
rating by Bruce Behar
"Stephen and his team at State Farm are exceptional. They are always available for any insurance related questions and extremely knowledgeable. My experience has only been positive, whether it was from filing a claim to weighing the benefits of specific coverages. I highly recommend Stephen’s agency to anyone and everyone in search for affordable and reliable coverage."
We responded:
"Thank you, Bruce, for your glowing review! I'm ecstatic to hear that you found our team to be exceptional and knowledgeable. We're grateful for your recommendation and are always here to help with any insurance questions or needs you may have. - Stephen Quiles - State Farm Insurance Agent, Plattsburgh, NY"
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Kristin Armstrong (Bespoke Bodywork)

April 3, 2024

5  out of  5
rating by Kristin Armstrong (Bespoke Bodywork)
"Steve is a joy! Super helpful. I cracked my windshield on a Monday and had a new one, installed in the parking lot of my workplace but Wednesday, all thanks to his quick and helpful manner!"
We responded:
"Kristin, your review means a lot to us, and we sincerely thank you for taking the time to share your feedback! I am pleased to hear that you had a quick and helpful experience with getting your windshield replaced. Providing efficient and helpful service is always our goal. If you ever need assistance in the future, feel free to reach out. Stephen Quiles - State Farm Insurance Agent, Plattsburgh, NY"
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Holly Black

July 25, 2023

5  out of  5
rating by Holly Black
"While I have had a couple of different agents over the many years I have been with Stephen Quiles & State Farm Insurance, I can honestly say that not only is Olivia Winterbottom the best Insurance agent I have ever had, she probably also is one of the best customer service reps/agents I've had with any company. She is so timely in her responses (even afterhours) and always goes above and beyond to help me out with anything I need (which stereotypically we all know Insurance agents don't really do). So big shout out to Stephen Quiles and the team there but definitely even a bigger shout out to Miss Olivia who reminds us what true Customer Service should be."
We responded:
"Thank you for your kind words. Olivia and I really appreciate it and thank you for your continued business. "
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Kerry Kotzur

March 7, 2023

5  out of  5
rating by Kerry Kotzur
"Helpful. Reasonable, knowledgeable. Very friendly personal service. I've been with the insurance company for 20 plus years!"
We responded:
"Thanks for your business and kind words."
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Erin McCarthy Shaw

December 16, 2022

5  out of  5
rating by Erin McCarthy Shaw
"We have been working with Olivia for nearly two years and she is THE BEST! She is sincere, insightful, and responsive. I can’t recommend her enough. 😊 So glad to be State Farm customers."
We responded:
"Thanks for your business and kind words."
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Jacy Sewell

August 26, 2022

5  out of  5
rating by Jacy Sewell
"I had a few questions about why my car insurance was so high without having any points on my license (or accidents in general) with my last company, Olivia ran all of my information and pulled up an auto insurance policy that was half of what I was paying with my last insurance policy! The process was so quick and easy, she made it such a pleasant and simple experience! Can’t wait to switch over my house insurance to State Farm as well! Thanks again Olivia at State Farm!"
We responded:
"Thank you for your business!"
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C Kavvas

October 26, 2021

5  out of  5
rating by C Kavvas
"Stephen has been my insurance agent for the past 6 years, he has the best rates and even better customer service. I highly recommend his agency."
We responded:
"Thanks! We appreciate your business!"
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Cody LaMoy

August 31, 2021

5  out of  5
rating by Cody LaMoy
"Great staff! Easy to work with and very friendly."
We responded:
"We appreciate your kind words Cody!"
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Kay Paige

February 2, 2021

5  out of  5
rating by Kay Paige
"Olivia Winterbottom just saved me so much money on my insurance! I'm now paying about $50 less per month for my insurance AND now I have renter's insurance too! The team at Stephan Quiles' State farm was so kind and helpful. In under 24 hours, I was quoted and insured ! The process was very easy and took no time at all. I now have better coverage than before! So glad that I called ! THANK YOU OLIVIA !"
We responded:
"We appreciate your business. Thank you KAYLA!"
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Katie Murphy Fields

February 2, 2021

5  out of  5
rating by Katie Murphy Fields
"I reached out to Olivia Winterbottom to learn more about renter’s insurance and I’m so glad I did! This is the first time I’ve ever looked into it and I was able to get a great rate, and she told me that it covered so much more than what I thought it would. The whole process was quick and she made it so easy for me!"
We responded:
"We are glad to help you and your family. Thanks for the kind words."
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Kelsey Harvey

January 12, 2021

5  out of  5
rating by Kelsey Harvey
"Shout out to Olivia Winterbottom for saving me $45/ month on my car insurance!! AND I got renters insurance and I’m still saving! So happy I switched! Great service and friendly environment! If anyone is looking for a quote give her a shout, it’s definitely worth it! ☺️"
We responded:
"Thank you so much for your kind words. We appreciate your business"
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Bobby Parsi

December 8, 2020

5  out of  5
rating by Bobby Parsi
"Extremely thankful to the entire team at Stephen Quiles - State Farm! It’s not easy finding knowledgeable people whom treat you like family and actually have your best interest in mind. Stephen has been a pleasure to do business with and is always there at any hour to take care of my home, ring, auto, and life insurance needs. I’ve dealt with many insurance providers in the past but I always felt like a number to them. Stephen Quiles adds the personal touch and recommends the best policies for my circumstance. Thank you!!"
We responded:
"We are grateful to be able to help you and your family. Thanks for your business!"
Profile photo of Karen Roman

Karen Roman

December 4, 2020

5  out of  5
rating by Karen Roman
"Stephen Quiles State Farm is an amazing insurance company. He is really there for my family and me. Customer service and communication is outstanding. The staff are very kind and really listen to your wants and needs. I highly recommend Stephen Quiles StateFarm for any of your insurance needs. Rates are fair, I never want another insurance provider!!"
We responded:
"Thank you Karen for your business ! We are so happy we can help your family with life insurance."
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Amanda Miller

December 4, 2020

5  out of  5
rating by Amanda Miller
"Working with Stephen has been a delight. He is very knowledgable and responsive. He took his time in explaining all of my options and helped me choose the best for what I was looking for. I would recommend anyone looking for insurance to go to him."
We responded:
"Amanda, Thanks for such an awesome review. it was my pleasure to help you with your life insurance policy."
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kristen calkins

October 28, 2020

5  out of  5
rating by kristen calkins
"Awesome experience dealing with the staff! They were able to quickly set me up with a homeowners policy and even get me a reduced quote for car insurance compared to what I have now. Looking forward to continuously doing business with them!"
We responded:
"Thank you for your business"
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Sam Hollingsworth

September 25, 2020

5  out of  5
rating by Sam Hollingsworth
"The best for insurance! Incredibly reliable, great communication, and an insurance provider that truly cares about its clients. I can't recommend Stephen's team any more than I already do. I am a lifer here."
We responded:
"Thanks for your kind words Sam. We appreciate your business!"
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Richard Rothstein

September 19, 2020

5  out of  5
rating by Richard Rothstein
"Always beyond helpful!"
We responded:
"We appreciate your business !"
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Whitney Jerdo

August 31, 2020

5  out of  5
rating by Whitney Jerdo
"State farm is great! Will work with you and always prompt, curtious, and quick."
We responded:
"Thank you! We appreciate your support"
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Casandra Quinn

June 22, 2020

5  out of  5
rating by Casandra Quinn
"Absolutely recommend them!!! They are always right on top of answering my questions and taking care of me! I haven't had a better insurance company honestly and I've had a few different ones in the past!! Not only were they the lowest possible premium but they also have the best customer service I could ever expect to receive! Very nice people and absolutely great service! Thank you guys!!!!"
We responded:
"Thank you for the great feedback. We appreciate your business !"
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Samuel Portalatin

April 17, 2020

5  out of  5
rating by Samuel Portalatin
"Great customer service, excellent quote!"
We responded:
"Thanks Sam !"
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Michael

February 25, 2020

5  out of  5
rating by Michael
"I can't say enough about how amazing Stephen is to work with. He saved me $3500 in total on my business insurance needs!"
We responded:
"We appreciate your business. Thanks"
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Adam Fleury

February 25, 2020

5  out of  5
rating by Adam Fleury
"Stehpen is a first class insurance agent, and really seemed to go out of his way to inform me about insurance. On two separate occasions I had a meeting with Mr. Quiles and he went above and beyond to educate me on the ins and outs of life insurance. State Farm and Stephen Quiles is my first stop for all insurance needs now!"
We responded:
"Thanks for your kind words Adam. It is a pleasure to serve you and our community!"
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Ronald Kuprian

December 20, 2019

5  out of  5
rating by Ronald Kuprian
"Great place good people always take care of your needs"
We responded:
"Thank you for the business we really appreciate it"
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Fred Gaucher

November 19, 2019

5  out of  5
rating by Fred Gaucher
"Stephen quiles is a great agent . He is always available when he is needed even if it is last minute. Stephen and his team make sure I have adequate protection and helps save my family money. I recommend this office to everyone."
We responded:
"Thank you we appreciate the business"
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Elvin Cordero

October 20, 2019

5  out of  5
rating by Elvin Cordero
"Stephen Quiles is a great State Farm agent. I have had a life insurance policy with him for the last two years. His staff are also very helpful and considerate, and will go out of their way to attend to your needs."
We responded:
"Thanks! We appreciate your business."